RETURN & REFUND POLICY

📅 Returns

You have 14 days from the date of delivery to request a return.

✅ Eligibility

To be eligible:

• Item must be unused and in original condition
• Must be in original packaging

❌ Non-returnable Items

• Used or damaged items
• Hygiene-sensitive products (if applicable)

💰 Refunds

Once your return is received and inspected:

• Refunds are issued within 5–7 business days
• Refunds are made to the original payment method

🔁 Exchanges

We replace items only if they are defective or damaged.

📦 Return Shipping

• Customer is responsible for return shipping costs (unless item is faulty)

📩 How to Request a Return

Contact us at:
📧 contact@aureviaa.co.uk